Refund & Return Policy

Effective Date: May 1, 2025

Contact: info@laurskinsolutions.com

At Laur Skin Solutions™, we value your trust. Because skincare is personal and intimate, our refund and return policy is designed to be clear, fair, and respectful of your experience — while protecting product integrity and hygiene.

All Sales Are Final

Due to the nature of skincare products, we do not accept returns or issue refunds once an order has been processed. This ensures the safety and freshness of every product delivered.

We encourage you to review all product descriptions and ingredient lists carefully before purchase. For guidance on product selection, visit our FAQ or contact us directly — we’re happy to help.

Exceptions – If Something’s Not Right

If you receive the wrong item or your order was not delivered due to an error on our part, we’ll make it right.

Please email us within 48 hours of delivery with:

• Your order number

• Clear photos of the incorrect or damaged product

Once reviewed and approved, we’ll issue a refund or send a replacement. Refunds are processed within 5–7 business days, depending on your payment provider.

Non-Refundable/Non Returnable Items

We cannot offer refunds or returns for:

• Opened or used skincare products

• Gift cards or promotional items

• Final sale or clearance items

• Orders damaged in transit by the courier

(Please refer to our Shipping Policy or contact the carrier to file a claim.)

Need Help With a Refund?

If you were approved for a refund but haven’t received it:

1. Check your bank or credit card account

2. Contact your card issuer or payment service

3. Still need help? Email us at info@laurskinsolutions.com

Helpful Links

• Shipping Policy

• Privacy Policy

• Terms of Service

• FAQ

• Clean Promise