Shipping Policy


Laur Skin Solutions™ is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs, or back-end charges once the package has exited the distribution Centre. Packages undeliverable by FedEx, UPSL, DHL and/or their international shipping partners will be canceled and refunded once received and processed at our shipping hub located in Trinidad and Tobago.

When ordering please note the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Laur Skin Solutions™ has no control over these charges, nor can Laur Skin Solutions™ predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond original delivery estimate. 

Laur Skin Solutions™ do not refund or accept returns on orders that refuse to pay customs duties and taxes. If customs duties and taxes are not paid the package will be abandoned/destroyed by the relative authorities located in the recipient/importer’s country.

Customs, duties, and taxes are non-refundable: if a shipment is refused because of unexpected import fees, kindly, note your order is not legible for a return or refund.

Please note if recipient refuse package because of unexpected import fees the package will be  abandoned/destroyed either by the courier or customs.

Normally, a courier will hold a package with unpaid duties and taxes for 2-5 days. However, this policy differ from courier to courier. In some cases if the duties and taxes remain unpaid customs will seize the parcel and either abandon/destroy or auction the goods. Please, check with the courier or customs located in your country.

To avoid a delay in receiving your order from customs, we strongly suggest:

  • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs. We do not refund initial customs duties and taxes nor  customs duties and taxes implemented on returns.

Laur Skin Solutions™ is not responsible for any lost or stolen packages, missing items from packages or seized items/entire packages that may be with held by your country's customs.  

We apologize if you have received items that may have been damaged, lost either whole or in part during transit,  however, please note Laur Skin Solutions™ is not responsible if it occurs. Laur Skin Solutions™ does not refund or do returns under any circumstances related to shipping once package has left the distribution/fulfillment center. 

Alert! We currently, not able to ship to the Spain, Ukraine and Russia.  At this time we ship to USA, Canada, Caribbean, UK, Italy, Dubai, New Zealand, Australia, Suriname, Portugal, India, Mauritius, Germany, Egypt, Israel, Dubai, New Zealand, Australia, Qatar, Zambia and other selected regions. Please contact us to confirm your region for shipping. Thank you.

Shipping Time

The normal processing time for orders is 72 hours during business days (Monday – Friday). Due to increased order volume and Covid-19 Protocols, please allow additional time for processing orders. After your order has been shipped, delivery times range from 8-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.


Standard – (DHL or FedEx) 12-30 Business Days

Shipping And Handling Charges

Laur Skin Solutions™ ships to the Caribbean, UK and the Americas. All packages are shipped from the distribution branch, located in Trinidad and Tobago. At this time all international orders (including the Caribbean) are shipped via DHL or FedEX. Shipping rates are calculated at checkout via DHL or FEDEX. Handling charges are $10% on returns. 


All international shipping and handling charges are automatically calculated upon checkout. At this time all international orders (including the Caribbean) are shipped via DHL or FedEx.

Shipping our products across the USA, Nepal, Dubai, Portugal, Taiwan, UK, Africa, Mauritius, France & Caribbean.